Connecting your Cable modem to the Router

1. First connect directly to your Cable modem without the router and verify that you can get on line.

2. Once you’ve verified that you can get onto the internet without the router please proceed. If you can not please contact your ISP for further assistance.

3. Now unplug the Ethernet cable that connects to your DSL modem from the back of your computer.

4. Take the connection that you just unplugged from the back of your computer and connect it to the WAN port of the router.

5. Take a different Ethernet cable and plug it into port closest to the WAN port, or into the LAN port.

6. Look on the front of the router. The following lights should be illuminated:

- Power

- WAN Link

- Link/Act (On the port that you connected your computer to)

- Note If other lights other than Link/Act are illuminated on this port, that is normal

- You may have a few other lights illuminated depending on the model number router you have, but the 3 above must be illuminated for proper connection.

7. Hold the Reset button on the router for 30 seconds or more

8. Restart your computer

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before calling your Internet Service Provider (ISP) you need to perform this basic procedure to see if this will resolve your issue, this standard procedure by the support and will ask you if you already done this and will save time also when you are on the phone with a tech support.

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The pathping command is a route tracing tool that combines features of the ping and tracert commands with additional information that neither of those tools provides. The pathping command sends packets to each router on the way to a final destination over a period of time, and then computes results based on the packets returned from each hop. Since the command shows the degree of packet loss at any given router or link, it is easy to determine which routers or links might be causing network problems. A number of options are available, as shown in the following table.

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This FAQ is for most satellite and cable connections (IE Adelphia, AT&T, CableOne, Cablevision, Charter, Cogeco, Comcast, Cox, DTG, Insight, KingWood, Knowlogy, MediaOne, Millenium, Optimum, RCN, RoadRunner, Rogers, and Shaw). These instructions will also work for DSL users that do not use PPPoE (AllTel, BellSouth, Coastal Utilities, Cyberonic, Empower, MSN, Qwest, Roseville, TC3Net, Telus, and Verizon).Note: Please configure the router with the computer that was last connected directly to the cable modem. Also, you can only use the Ethernet port on your modem. If you were using the USB connection before using the router, then you must turn off your modem, disconnect the USB cable and connect an Ethernet cable to the WAN port on the router, and then turn the modem back on. In some cases, you may need to call your ISP to change connection types (USB to Ethernet).

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