SYMPTOMS

When you try to release and renew the IP address by using the Ipconfig program (Ipconfig.exe), you may receive one of the following error messages.

Message 1

An error occurred while renewing interface ‘Internet’: An operation was attempted on something that is not a socket.

Message 2

An error occurred while renewing interface Local Area Connection: the requested service provider could not be loaded or initialized.

When you start Internet Explorer, you may receive the following error message:

The page cannot be displayed

When you use your computer, you may receive the following error message:

Initialization function INITHELPERDLL in IPMONTR.DLL failed to start with error code 10107 Additionally, you may have no IP address or no Automatic Private IP Addressing (APIPA) address, and you may be receiving IP packets but not sending them. When you use the ipconfig /renew command, you may receive the following error messages.

Message 1

An error occurred while renewing interface local area connection: an operation was attempted on something that is not a socket. Unable to contact driver Error code 2. Message 2

The operation failed since no adapter is in the state permissible for this operation.

Message 3

The attempted operation is not supported for the type of object referenced. In Device Manager, when you click Show Hidden Devices, the TCP/IP Protocol Driver is listed as disabled under Non-Plug and Play drivers, and you receive error code 24. When you create a dial-up connection, you may receive the following error message:

Error 720: No PPP Control Protocols Configured

CAUSE

These issues may occur if the Winsock registry keys are damaged or corrupted. Manual steps to determine whether the Winsock2 key is corruptedTo determine if the symptoms are caused by a problem with the Winsock2 key, use one of the following methods. Method 1:

Use the Msinfo32 program Note Use this method only if you do not have a Windows XP Setup CD and you do not have Support Tools installed.

1. Click Start, click Run, type Msinfo32, and then click OK.

2. Expand Components, expand Network, and then click Protocol.

3. You will have ten sections under Protocol. The section headings will include the following names if the Winsock2 key is undamaged:

• MSAFD Tcpip [TCP/IP]
• MSAFD Tcpip [UDP/IP]
• RSVP UDP Service Provider
• RSVP TCP Service Provider
• MSAFD NetBIOS [\Device\NetBT_Tcpip…
• MSAFD NetBIOS [\Device\NetBT_Tcpip…
• MSAFD NetBIOS [\Device\NetBT_Tcpip…
• MSAFD NetBIOS [\Device\NetBT_Tcpip…
• MSAFD NetBIOS [\Device\NetBT_Tcpip…
• MSAFD NetBIOS [\Device\NetBT_Tcpip…

If the names are anything different from those in this list, the Winsock2 key is corrupted, or you have a third-party add-on, such as proxy software, installed. If you have a third-party add-on installed, the name of the add-on will replace the letters “MSAFD” in the list. If there are more than ten sections in the list, you have third-party additions installed. If there are fewer than ten sections, there is information missing. Note: These entries represent an installation with only the TCP/IP protocol installed. You can have a working Winsock and see additional entries if another protocol is installed. For example, if you install NWLink IPX/SPX, you will see 7 additional sections, for a total of 17. Below is an example heading of one of the new sections:

• MSAFD nwlnkipx [IPX]

Also, each of the new sections that are created by installing NWLink IPX/SPX start with “MSAFD.” Therefore, there are still only two sections that do not start with those letters. If you determined that there is Winsock corruption by looking at Msinfo32, you must repair the Winsock2 key by using the steps in the next section. Manual steps to recover from Winsock2 corruptionWindows XP with Service Pack 2 instructions To repair Winsock if you have Windows XP Service Pack 2 (SP2) installed, Type netsh winsock reset at the command prompt, and then press ENTER.

1. Click Start, Then click in Run
2. Type cmd
3. In the command window type:

netsh winsock reset

Note Restart the computer after you run this command. Additionally, for computers that are running Windows XP SP2, there is a new netsh command that can rebuild the Winsock key. Two new Netsh commands are available in Windows XP Service Pack 2.

netsh winsock reset catalog

This command resets the Winsock catalog to the default configuration. This can be useful if a malformed LSP is installed that results in loss of network connectivity. While use of this command can restore network connectivity, it should be used with care because any previously-installed LSPs will need to be re-installed.

netsh winsock show catalog

This command displays the list of Winsock LSPs that are installed on the computer. Warning Programs that access or monitors the Internet such as antivirus, firewall or proxy clients may be negatively affected when you run the netsh winsock reset command. If you have a program that no longer functions correctly after you use this resolution, reinstall the program to restore functionality. Note If these steps do not resolve the problem, follow the steps in the next section.Windows XP without Service Pack 2 instructions To repair Winsock if you do not have Windows XP SP2 installed, delete the corrupted registry keys, and then reinstall the TCP/IP protocol.

Step 1: Delete the corrupted registry keys

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

1. Click Start, and then click Run. 2. In the Open box, type regedit, and then click OK.

3. In Registry Editor, locate the following keys, right-click each key, and then click Delete:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2

4. When you are prompted to confirm the deletion, click Yes. Note Restart the computer after you delete the Winsock keys. Doing so causes the Windows XP operating system to create new shell entries for those two keys. If you do not restart the computer after you delete the Winsock keys, the next step does not work correctly.

Step 2: Install TCP/IP

1. Right-click the network connection and then click Properties.

2. Click Install.

3. Click Protocol, and then click Add.

4. Click Have Disk.

5. Type C:\Windows\inf, and then click OK.

6. On the list of available protocols, click Internet Protocol (TCP/IP), and then click OK. 7. Restart the computer.